Tips

Tip of the week

How does it work?

Please see How it works for information about the Tip of the week.

About our tips

How are the tips structured?

Please see Tip features in the plans information page to learn about the structure and content of our tips.

Are the tips simple to understand?

Definitely! Our tips are designed to be immediately useful to a range of different users, from new users right through to very experienced users.

Are the tips comprehensive?

Absolutely! Each tip is explored thoroughly so that you can get the most out of it.

Please note that your plan dictates the level of information available in each tip. See our plans for more information on tip access levels and what each plan gives you.

How do the tips help me get quicker?

Our tips are designed to help you save time by getting quicker at what you do.

There are a number of ways this is achieved: reducing or automating repetitive tasks, using faster shortcuts to do things, making your files run quicker, or many other methods.

Our tips use a range of methods, and each tip is customised to make the most of its potential for saving you time.

How do I get access to more tips?

Have a look at our plans to see what else you can get by upgrading your plan.

To upgrade your plan, choose Upgrade plan from the Account menu.

Plans

About our plans

What does each plan get me?

Please visit our plans page to compare plans.

What do each of the plan features mean?

Plan features are set out on our plans page.

What are the tip features and sections?

For details on tip features and sections, please visit our plans page.

How do I get access to tips?

Tip access is determined by the plan you select. Visit our plans page to learn more about tip access for each plan.

Choosing a plan

Which plan should I choose?

Our plans page contains a section with information about choosing a plan.

Is there a free plan?

Yes! You can join for free on a Standard plan.

To see what it includes, visit our plans page.

To get an account with our Standard plan, visit get an account and choose the Standard plan.

Do you offer any discounts or special offers?

Teams of 12 or more users who join as a group on the Advanced plan are eligible for a free upgrade to the Professional plan for the first 30 days.

To take advantage of this offer, submit a new account question and we will arrange this for you.

Do you offer a free trial?

We do not offer free trials of our paid plans. Instead, you can join for free on our standard plan to see how it works and trial the features available on that plan. If you wish, you can then upgrade to one of our paid plans later.

Getting an account

New account questions

How do I get an account?

Simply visit get an account to create a new account in just a few clicks.

You can create a new account for free with our standard plan, or select one of our reasonably priced paid plans.

Your new account will be active right away, so you can log in and get started.

Do you have a money back guarantee?

Yes, we do!

We offer a 14-day money back guarantee on all new accounts.

You can cancel for any reason in the first 14 days for a full refund.

Is my payment information secure?

Yes.

Payments are handled directly by our payments provider, so we never see your card details.

We only use reputable payments providers, who have an established global presence and the capability to handle your payments and information securely and responsibly.

All payment transactions use industry-standard connection security.

Will I be able to cancel my account if I change my mind?

Yes.

You can cancel your account at any time if you don’t want to renew.

I have a different question about getting a new account.

Ask us! Ask us your question here and we’ll do our best to help.

Account activation

How do I activate my new account?

When you create a new account using our website, you will receive an email with an account activation link. Click this link to activate your account.

When will my new account be activated?

As soon as your account is activated, is becomes available to use immediately.

Why didn’t I receive an account activation link?

Check your junk mail, as sometimes the email can be flagged as junk mail by your spam filter.

Otherwise, please let us know by creating a support request. We can send you a new activation link.

My account activation link has expired

No problem, please let us know by creating a support request. We can send you a new account activation link.

Account management

Logging in

What is my username?

Your username is the name you chose when creating your account.

You can log in using either your username, or the email address you used to set up you account.

If you log in using your email address, you can then use the Account menu to view your username.

How do I recover a forgotten password?

Visit password reset to reset your password using your email address. You will need to create a new secure password.

You can also access the password reset screen from the login page.

Why did I receive a login access error?

This can occur in rare cases, for various reasons. For example, if you closed a browser window part-way through creating your account, or if there was a connection issue when your account was created.

Please let us know by creating a new support request, and we will correct it for you so that your account access is appropriately restored.

If our website displays an error number when you encounter the error, please quote this error number in your support request.

Your profile

Who can see my profile?

You can see your profile, and so can we. Other users cannot see your profile.

How do I change my details?

To change your profile details, please visit the Edit Profile link on the profile page. (You must be logged in to visit the profile page).

Why can’t I change my name?

Your name is set when your account is created. This cannot be changed using the self service profile management tools.

If your name has actually changed since you created your account, please create a support request and we will update it for you.

Why can’t I change my email address?

Your email address is the main way in which we communicate with you, including sending you information about your account as well as your subscriptions (such as the Tip of the Week emails).

Your email address can also be used to log in to your account, in place of your username.

As it is such an important item in your account, your email address cannot be changed using the self service profile management tools.

If your email address has changed (for example, if you have changed employers or internet providers) and you need to change the email address associated with your account, please create a support request and we will update it for you. You may need to verify the change via email in order for us to update it across our systems.

Managing your account

What is my current plan?

Please log in to view your current plan, which is visible in the Account menu when logged in.

How do I change my billing details?

We will soon be upgrading our account management functionality to include changes to billing details.

Meanwhile, to change your billing details please create a support request and we will assist you with the process.

Please do not include any sensitive billing information in your support request.

However, you will need to provide your email address. We will respond and guide you through how to change your billing details.

Where can I get a copy of my invoice or receipt?

When you create a new account, a link to download your first invoice is provided on the screen at the end of the checkout process.

When your account renewal is processed, you receive an invoice by email for each renewal.

If you need a copy of any previous invoices, please create a support request and we will email you a copy.

Why can’t I change my name?

Your account name is linked to your name as it appears in your profile. Please see this question for information about changing your name in your profile.

Why can’t I change my email address?

Your account email address is linked to your email address used in your profile. Please see this question for information about changing your email address in your profile.

Changing your plan

How do I upgrade my plan?

We will soon be upgrading our account management functionality to include plan upgrades.

Meanwhile, to upgrade your plan please create a support request and we will assist you with the process.

Please do not include any sensitive billing information in your support request.

However, you will need to provide your email address. We will respond and guide you through how to upgrade your plan.

How do I downgrade my plan?

We will soon be upgrading our account management functionality to include plan downgrades.

Meanwhile, to downgrade your plan please create a support request and we will assist you with the process.

Please do not include any sensitive billing information in your support request.

However, you will need to provide your email address. We will respond and guide you through how to downgrade your plan.

How do I cancel my plan?

We will soon be upgrading our account management functionality to include plan cancellations.

Meanwhile, to cancel your plan please create a support request and we will assist you with the process.

Please do not include any sensitive billing information in your support request.

However, you will need to provide your email address. We will respond and guide you through how to cancel your plan.

About

Website information

How does it work?

Please see how it works for information about the Tip of the week.

What is the purpose?

Please see our mission to learn more about what we are trying to achieve and why.

How can I contribute?

If you are interested in contributing, please contact us.

About us

Do you sell software?

No. We provide information and tips to help you excel quicker, by email and on this website. We do not sell or resell software.

Who is Excel Quicker?

We are advanced, professional and elite users… just like you!

We have decades of experience using our tips and applying them to common (and less common) situations and settings. This experience comes from a wide variety of industries, roles and use cases.

Using our tips, we got quicker and created a lot of time for better things… and now you can too. It’s your time!

Getting help

Getting support

How do I contact customer support?

To contact customer support, create a new support request.

If you have an account, you can also contact our customer support team by email. The customer support email address is provided to you when you activate your account.

Providing feedback

How do I provide feedback about the tip of the week?

We welcome your feedback, both good and bad.

Please provide your feedback by contacting us. When submitting your feedback, please indicate whether or not you would like us to get in touch with you to follow up on your feedback.

How do I provide feedback about the website?

We welcome your feedback, both good and bad.

Please provide your feedback by contacting us. When submitting your feedback, please indicate whether or not you would like us to get in touch with you to follow up on your feedback.

Contacting us

What if I need to contact you about something else?

To contact us for any other reason, please complete your details and enquiry using the contact us page.